I Purchased a 2004 WRX in November 2014, after two months of driving the vehicle,Ii get pulled over and told my registration had been cancelled because my car was a write off. I done a REVS check to confirm if this was the case and it was true. The car had become a write off on the 13th January which is at least 2 months after I purchased the vehicle. I also performed a REVS check prior to the purchase of the vehicle and it was not a Statutory Write-Off. I contacted the RMS.
RMS - Told me to contact NRMA, as they where the car insurance company who registered the vehicle as a Write-off.
NRMA - After raising a dispute, i received a letter after about 3 weeks, stating they are not liable. they told me that my car had been involved in a accident in April 2014 and there was a dispute between both parties as to whom was at fault. Initially the insurers deemed the driver of the WRX car at fault "and then at a later date, received further information which overturned the decision" and subsequently the NRMA insured car was at fault.
This car was then sold to another individual who done a REVS check on it for me and then sold it to me. the car was purchased damaged and then repaired. it cost me over $10,000 and now i have a perfect car just sitting there that i am told is scrap metal.
NSW FAIR TRADING - Told me to contact the Ombudsman
OMBUDSMAN - sorry we cant help because you are not insured by the NRMA to take on a claim.
and now what? am i just expected to take it on the chin. to allow my hard earn't money be flushed down the drain because an insurance company is so careless in its operations that it cannot control when to register a car as a write off?
My questions are:
What are the regulations here, there must be something they done that is wrong.. how do you just lose $10K? I don't earn much money and i really worked hard for it. I truly never thought that in Australia a person would have there rights taken from them. Its truly unAustralian what they have put me through, so much stress and pressure, time of work and the list goes on.
Can someone please tell me what i can do?
Is this a case between me and the NRMA or me and the initial owner who had the accident and then sold it knowing it was a statuory write off and knowing that the car would not be on REVS?
RMS - Told me to contact NRMA, as they where the car insurance company who registered the vehicle as a Write-off.
NRMA - After raising a dispute, i received a letter after about 3 weeks, stating they are not liable. they told me that my car had been involved in a accident in April 2014 and there was a dispute between both parties as to whom was at fault. Initially the insurers deemed the driver of the WRX car at fault "and then at a later date, received further information which overturned the decision" and subsequently the NRMA insured car was at fault.
This car was then sold to another individual who done a REVS check on it for me and then sold it to me. the car was purchased damaged and then repaired. it cost me over $10,000 and now i have a perfect car just sitting there that i am told is scrap metal.
NSW FAIR TRADING - Told me to contact the Ombudsman
OMBUDSMAN - sorry we cant help because you are not insured by the NRMA to take on a claim.
and now what? am i just expected to take it on the chin. to allow my hard earn't money be flushed down the drain because an insurance company is so careless in its operations that it cannot control when to register a car as a write off?
My questions are:
- If the car was in a car accident in April 2014, why was it registered as a statutory write off 11 months later?
- Why was the vehicle allowed to be transferred from the previous owner to myself?
- Why was the Vehicle allowed to be sold by the owner?
- Why did it take so long to process the claim?
- Do they have timeframes by regulation or legislation?
What are the regulations here, there must be something they done that is wrong.. how do you just lose $10K? I don't earn much money and i really worked hard for it. I truly never thought that in Australia a person would have there rights taken from them. Its truly unAustralian what they have put me through, so much stress and pressure, time of work and the list goes on.
Can someone please tell me what i can do?
Is this a case between me and the NRMA or me and the initial owner who had the accident and then sold it knowing it was a statuory write off and knowing that the car would not be on REVS?