Hi, I recently had a car accident in your great country (I am french) with a van from a company that I will call A. I made a rollover on an unsealed road. As I didn't read the whole contract, I didn't realise that I was out of my contract. The company took immediately $5000. Till now, that sounds normal to me. But then I received a mail from this company, that i will call Julie (french name is easier to create for me, sorry ). This person said that their car insurance told them the vehicle was completely KO, and that they should remove the vehicle from their fleet (but after the accident, the vehicle has been driven out on the road by the police). I didn't receive any official paper (no report from the insurance), just a mail asking for $5000 more dollars ... That sounds strange to me. I asked many times for official papers, but didn't get any from Julie. After no answers after a certain time, i have been contacted by a people that i will call Marc. This person (seems to be the manager from Julie), says that they request $20,000 more dollars. Once again, no paper. Surprised by that mail, I copied to Marc a part of the discussion with Julie, about the $5000 dollars. He answered me that this I would have been liable to pay the whole cost of the vehicle, but that Julie found that 5000 more dollars was enough. So he agrees with that amount. But once again, I don't have any official paper. Is that really legal in Australia (I don't think it would be in France)? I really need your help, because I am a bit lost. Thank you very much in advance for your help.