Hello, I'm from Germany and spend my holiday in Australia last year. We hired two campers from a big Australian company for 8 and 28 days, 36 days in total. During our trip, we had a lot of problems with those campers: 1. Hire, Darwin, 8 days - Interior not cleaned, rubbish in bed - Build in stove with two flames not usable, replaced by one with one flame - Battery has only reduced capacity, therefore fridge is not running reliable - Worktop from outside kitchen falls out during driving (not roadworthy) - Headlight lenses are both milky, no sight when driving at night (not roadworthy) 2. Hire, Perth, 28 days - Delay when providing the camper at pickup in Perth (half day) - Delay when returning the camper in Sydney (quarter day) - When demanding help in the branch in Adelaide, we had been put of for one day and then left with no solution - They forgot to fill up the gas, so we had been standing in the outback without gas - Interior was extremely dirty, even the walls. - Build in stove with two flames not usable, replaced by one with one flame - Cupboard doors could not be locked during driving. One is breaking of completely - When it's raining, water runs through the air condition inside the camper, wetting pillows and foodstuffs - Co-Driver's door did not shut completely. It is extremely noisy in drivers cabin - Both Seat belts did not roll up (not roadworthy) - Central locking defective. Doors lock and unlock without been triggered by remote control - Roof of the camper, which must be opened for camping and closed for driving can not be closed without climbing on the engine hood (8 days) As you can see, there was not one big problem, but the sum of all the slam ones spoiled our holiday. Now the holiday rentals company wants to refund less than 10% of the price only. My questions: a) How much refund can we expect? In Germany courts have lists for travel deficiencies (example: -5% if hotel room is too small). b) What can we do to pressure them beside taking them to the court ( ombudsman, customer services) under Australian Consumer Law? Thank you for your help.