I booked my annual long stay holiday through a real estate agent and asked for a 20% discount. The agent checked with the owner and advised me a few days later it was accepted. They sent an official confirmation with deposit details and confirming that 20% discount was applied.
The next day, they emailed and said sorry - actually the owner's wife doesn't agree to it, and offered me 5%. I have already paid the deposit and am refusing to budge, especially as they gave me a 10% discount last year. They came back asking for my bank details to return the deposit. I'm not giving it to them.
Can they just reneg like this when we have an agreement under Australian Consumer Law? What are my rights? I'm staying 2 months in low season so it's not an unreasonable offer.
Many thanks in advance.
The next day, they emailed and said sorry - actually the owner's wife doesn't agree to it, and offered me 5%. I have already paid the deposit and am refusing to budge, especially as they gave me a 10% discount last year. They came back asking for my bank details to return the deposit. I'm not giving it to them.
Can they just reneg like this when we have an agreement under Australian Consumer Law? What are my rights? I'm staying 2 months in low season so it's not an unreasonable offer.
Many thanks in advance.