My aunt purchased private health cover for her husband to cover the cost of knee replacement surgery x2. After several meetings, phone calls, email between my aunt and bupa they settled on a plan that they were assured would cover all the specific needs they had outlined.
The surgeon was seen and booked for 11 Nov along with anesthetist only to be informed by bupa yesterday that the cover they took only covers the cost of a private doctor and even though they pay $254 a fortnight they still have to go on the public hospital waiting list which is approx 2 years.
Is this fraudulent sales practice? They were on a waiting list at public hospital for 7 years and were getting close to the top but have been taken off the list due to the new circumstances, due to this they now seem to have no choice but to continue to pay bupa a ridiculous amount for the next 2 or 3 years until a bed becomes available or rejoin the public list.
Any help would be appreciated
The surgeon was seen and booked for 11 Nov along with anesthetist only to be informed by bupa yesterday that the cover they took only covers the cost of a private doctor and even though they pay $254 a fortnight they still have to go on the public hospital waiting list which is approx 2 years.
Is this fraudulent sales practice? They were on a waiting list at public hospital for 7 years and were getting close to the top but have been taken off the list due to the new circumstances, due to this they now seem to have no choice but to continue to pay bupa a ridiculous amount for the next 2 or 3 years until a bed becomes available or rejoin the public list.
Any help would be appreciated