Hi, My husband and I have recently purchased a car with finance through car dealer. My husband's current car is on secured loan from a bank, and as he traded this car in, we need this car loan statement from the bank to switch the finance across to car dealer. Now the bank can give us payout figure with loan policy number and bank account number, but they are refusing to put any vehicle information on it and dealer is not accepting this statement saying it can't be connected to the car we are trading in !! Even the dealer asked bank to put details on the statement and we provided the original documents when we started car loan ( it has all vehicle info and loan details) to the bank, they just keep saying "we don't do it". The dealer is trying to put 2 documents (payout figure and original loan details documents) together but it's not looking good. Surely the bank refusing to give us statement because they don't want to lose their loan is illegal? Is there any law that we can point out to the bank?? Please help us as we're stuck in a middle of a deal and we really want this car! Thanks for reading and hope it made sense.