I have now got my name added to the Home & contents policy after my X partner asked me to deal with the insurance investigators who were stressing her out to the point of full breakdown. The claim was made on the 11th Feb 2022 & yet still no decision has being made.... how long can the insurance company delay for? I asked for all phone call transcripts 3 weeks ago. Should I write a letter to the obutsman? Should I get a lawyer to contact them?
WA 3 month wait, 4 case investigators & still no decision on home & contents claim
- Thread starter Anthony1974
- Start date
Hi Anthony1974,
This webpage is quite helpful in your situation Insurance Law Service.
You should consider getting legal advice or give Financial Rights Insurance Hotline a call (disclosure - I lived with someone who worked there, but this is a community legal centre in any case). There are some details that would affect decisions what the next step is to be - is a claim accepted, is the investigators asking legitimate queries, is there any risk/conduct by claimant that could be a trap/illegal … etc.
Good luck!
-Nighthelyn
This webpage is quite helpful in your situation Insurance Law Service.
You should consider getting legal advice or give Financial Rights Insurance Hotline a call (disclosure - I lived with someone who worked there, but this is a community legal centre in any case). There are some details that would affect decisions what the next step is to be - is a claim accepted, is the investigators asking legitimate queries, is there any risk/conduct by claimant that could be a trap/illegal … etc.
Good luck!
-Nighthelyn
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