I attended a JB-Hi Fi Watergardens store Saturday 5th March and made a purchase @ 12.52pm. I was with my teenage daughter and was stopped as we exited the store. The alarm sounded, which had been triggered by a 'personal item' from Big W, moments earlier. The alarm had triggered there also and they said, it was just the item. I said this to your JB-HIfi security officer and she ignored me. She motioned to open the bags, in which she placed her hand and moved items around, removing my personal item. Not satisfied, she moved towards my daughter and patted down her pockets. I said she had nothing in her pockets and she moved towards me, and did the same thing! She then said 'bag' aggressively and pointed towards my handbag to open. I opened my bag and she started moving my purse and phone items around by herself. I said, she could not do things like that, with bags and waited for a response. There was no conversation, she looked at me, turned around and went back to her seat. I was advised by the information desk, to forward a complaint in writing. I was angry and both my daughter and I have been emotionally distressed and embarassed by this blatant illegal search and pat down by this security member. I want to know what we can do legally or get compensation for this assault and emotional distress this has caused.