Hi all, I am posting for a friend who is very distressed - please note neither of us have access to legal aid. She runs a charity and has just recently had a picture she had as her profile shot (of self, not something else) taken and used by someone in our local area as their own picture on Facebook and even when asked has implied that it is her and why would anyone question it. When asked to remove the picture she has refused to. This same person trolls Facebook groups and now my friend is concerned as when people in the area see her they will assume she is this other person and also as she goes to media with her charity she is worried about the repercussions of this woman's actions - also she has no control over what she is saying and doing while 'she' is the 'face' of the troll... many of us have tried reporting via Facebook channels and nothing is being done to remove it. My friend cannot personally do anything as she can't access the profile to report it as she has been blocked. Does it ever become a matter police can assist with?? Can she only get action via courts/lawyers??