Hello. Recently, my cousins and I just went through very tragic incident last Saturday (30th of August) in Lidcombe. We were renting a unit in Lidcombe and on that morning, we were doing laundry, and out of nowhere our Samsung washing machine caught fire by itself. Obviously, this was not our fault, this was washing machines' fault. The fire was very big, it's more than you guys could imagine. It was very fortunate that I was staying in the living room, and saw the fire before it devoured the whole apartment. I called fire stations, and my cousins, most of our furniture, TV, fridge basically everything that we need for living is covered in thick ash, and melted. Even our clothes and shoes are covered with thick ash. Right now, we just have one set of clothes to wear and one pair of shoes to put on. We contacted Samsung and they searched temporary accommodation for us, however, they are very slow in response regarding compensation and I have a strong feeling that they are trying to get away from this situation. We really think we need to get full compensation, including our clothing, furniture, psychological damage, anything that was damaged because of the fire. Because of this incident, my studies have been affected. Me and my cousins are just university students and have no money to spend and no place to stay in as of now. We really need your help. Could you please help me in what we can get from Samsung under Australian Consumer Law? Please help us. We also took some pictures of the place and burnt washing machine. We also have receipt and model number.