Hi,
We recently purchased a Jeep Cherokee which has broken down due to a broken transmission (gear box) requiring the vehicle to be towed. Jeep at this stage are willing to replace the transmission under warranty (outside of warranty, the cost is $12,000). I am only recently aware from other forums that Jeep have had a number of issues with this gear box here in Australia and in the US and there are idle notions of class actions being taken out against Jeep. Whilst we love the car, we would not have purchased it had we known about these issues as it deems the vehicle an unreliable 4WD for outback and isolated travel conditions. This also causes a significant reduction on the vehicles resale value, which further supports why we would not have purchased the car had we known about these issues prior.
My question is, do we have adequate grounds under Australian Consumer Law to pursue a full refund, or renewal of the vehicle, and if so, would we require a solicitor to execute this for us?
I am presuming that Jeep would not refund or replace the vehicle without a significant fight at considerable expense. If Jeep refuse a refund, or renewal, what grounds do we have down the track if another issue arises and are we best to ask for this now rather than later? I was considering giving Jeep the option to either replace or refund the vehicle before they carry out the repairs.
Our vehicle has already been recalled once for a faulty tailgate issue relating to potential for a vehicle fire to occur.
Kind regards
We recently purchased a Jeep Cherokee which has broken down due to a broken transmission (gear box) requiring the vehicle to be towed. Jeep at this stage are willing to replace the transmission under warranty (outside of warranty, the cost is $12,000). I am only recently aware from other forums that Jeep have had a number of issues with this gear box here in Australia and in the US and there are idle notions of class actions being taken out against Jeep. Whilst we love the car, we would not have purchased it had we known about these issues as it deems the vehicle an unreliable 4WD for outback and isolated travel conditions. This also causes a significant reduction on the vehicles resale value, which further supports why we would not have purchased the car had we known about these issues prior.
My question is, do we have adequate grounds under Australian Consumer Law to pursue a full refund, or renewal of the vehicle, and if so, would we require a solicitor to execute this for us?
I am presuming that Jeep would not refund or replace the vehicle without a significant fight at considerable expense. If Jeep refuse a refund, or renewal, what grounds do we have down the track if another issue arises and are we best to ask for this now rather than later? I was considering giving Jeep the option to either replace or refund the vehicle before they carry out the repairs.
Our vehicle has already been recalled once for a faulty tailgate issue relating to potential for a vehicle fire to occur.
Kind regards