I'm assuming some people will laugh at what I'm about to say but I need to know if I can possibly take this anywhere. I had a hairdressing appointment last Thursday and long story very short, had my scalp burnt by bleach by what I was told at the time was a fully qualified hairdresser - which she was, although apparently had made many mistakes, and has since been fired. It was difficult to get a refund from the salon despite the fact that she made such a huge mistake (which they're obviously aware of as they fired her?) and burnt my scalp, which is now missing hair and has also completely ruined the rest of my hair which after all that doesn't even look like I've been to the hairdresser. I know some people will probably think I should just get over it but I don't pay hundreds of dollars to get burnt and lose sections of my hair that may never grow back due to scarring. If someone can lead me in the right direction under Australian Consumer Law, that would be really appreciated, thank you.