So I was browsing through potential phone plans and one company seemed to have a pretty good deal going, but I wasn't sure I would be able to get approved due to a poor credit history. I entered a few details on their website as an enquiry and I received an email the next day stating that I needed to supply 100 points of ID and a payslip or bank statement. I was unemployed at the time and didn't have a bank statement, so I ignored the email and thought nothing more of it. Later that same day (only 24 hours after my online enquiry), a package was delivered to my house with a brand new iPhone. I immediately called the company up and explained that a phone had been delivered to me. The operator checked and advised that it was not meant to be sent to me and that I would need to send through the identification and payslip details, etc., if I wanted to keep it. I still have another phone so I continued to use it while the new one sat in its box and I waited for any contact from the phone company. I had no contact from them for 2 months when they sent me a bill for $54. I then contacted them and advised that I'm not paying a bill for a phone I haven't used and was not meant to receive. I have since contacted them several times and eventually they sent me out a return satchel so I could return the phone. They have also sent a letter stating that if I do not return the phone in the exact condition it was delivered to me - I would be liable for the costs. I have just moved house and had every intention of sending the phone back, and I have just noticed that it has a very thin crack under the screen. I'm worried if I send the phone back now - I will have to pay $1600, even though I can't afford that and never signed a contract or gave them information other than name/address/email. I have received 2 emails from debt collectors demanding payment of $1600 but also the most recent bill the phone company sent me which has a due date of 7 days time so the $1600 isn't even due yet but debt collectors have contacted me. I'm so worried that I will have a default against my name or have someone come into my workplace. Please help! Any help or information is appreciated.