I've recently been contacted by a debt collection company in regards to an outstanding Electricity and Gas bill in my name that was used and not paid by my family. Although I'm happy to pay for it and clear my name, the debt collectors aggressively demanded money or they would take me to court or take some of my assets. I asked for a copy of the original bill, a copy of the payment plan that we agreed on, and some receipts as I had already started making payments. So far, after a month of my first initial contact, I've only just received their payment plan. Do they need to provide me with the other documents that I have requested? I assume these are legal documents I can have and use as a paper trail and for personal filing. This is my first time in dealing with debt collectors and I just thought they would be more organised and professional. I've since then put a pause on my payments.