We are currently chasing a number of debts from one of our clients (a property manager) as we have completed many maintenance works for them. There are 3 particular invoices we have been chasing for 2 years now.
A few months ago, one of our contacts at the company told us to credit the 3 old invoices from the system and issue another invoice to another address for the total owed. We did as they asked as we just wanted to receive payment. They then refused to make payment on the new invoice as no work was completed at the address. They are also refusing to pay the old invoices as they are saying 'the invoices no longer exist as they were cancelled by you. As the invoices have been cancelled, Colliers will not be making payment for them.'
Do we legally have right to chase these old invoices? Yes, they have been removed from our accounting system but we still have original copies.
A few months ago, one of our contacts at the company told us to credit the 3 old invoices from the system and issue another invoice to another address for the total owed. We did as they asked as we just wanted to receive payment. They then refused to make payment on the new invoice as no work was completed at the address. They are also refusing to pay the old invoices as they are saying 'the invoices no longer exist as they were cancelled by you. As the invoices have been cancelled, Colliers will not be making payment for them.'
Do we legally have right to chase these old invoices? Yes, they have been removed from our accounting system but we still have original copies.