I purchased a 2008 Holden VE Commodore from a used car dealer 1 month ago, its only done 94000km and appeared very tidy. 24hrs after taking it home the check engine light came on and i returned it to the dealer who had his mechanic look at it. Diagnosis was transmission issue which the dealer paid to have fixed, received car back after 3 weeks and within 24hrs same issue. took it back again and dealer had mechanic repair issue, Now 24hrs later the same issue for a 3rd time. Do i have grounds to ask for a refund? Dealer keeps accepting responsibility but its very frustrating to have only had the car for 4 days in over a month
You are most fortunate to see a vehicle of that age and dollar value getting any after sales support at all.
That said, are you sure that the dealer (and/or their mechanic) are actually doing anything in terms of repair?
Or, are they just keeping the vehicle for a few days, and letting you think they are trying to fix it?
That said, are you sure that the dealer (and/or their mechanic) are actually doing anything in terms of repair?
Or, are they just keeping the vehicle for a few days, and letting you think they are trying to fix it?
OK. So did your 2008 VE come without a warranty (look at part 3 on the Form)?
I ask because a 2008 car may be excluded because of age, even if not mileage.
Suspicion born of experience suggests to me that he's lying about doing any repairs.
Are you somebody who would understand the technical details?
Even if you are not... he hasn't solved the problem.
You see the bit on the Form 5 about the Australian Consumer Law? That's what's next.
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