I had a car insurance claim that was eventually deemed by my insurance company that the third party in the car accident was at fault. I was told by my insurance company that my involvement in the matter had been settled and finalised.
Now, 7 months later, I receive a phone call from my insurance company asking for all documentation/paperwork and evidence in relation to the car accident that occurred more than 8 months ago now, to be resubmitted because the third party (that was not insured at the time of accident), their insurance company is not accepting fault in the matter. When I questioned the need for the resubmission, the consultant informed me that it was because "they lost it". When I asked how they could have lost it all, the reply was "we are only human".
My question is: where do I stand legally in this matter if the claim had been finalised by my insurance company, and what liability should the insurance company have over the "lost" paperwork/evidence submitted, when they had already deemed the other party "at fault" based on all the original documentation?
I still have all original documents and evidence and letter of confirmation of decision by my insurance company.
Now, 7 months later, I receive a phone call from my insurance company asking for all documentation/paperwork and evidence in relation to the car accident that occurred more than 8 months ago now, to be resubmitted because the third party (that was not insured at the time of accident), their insurance company is not accepting fault in the matter. When I questioned the need for the resubmission, the consultant informed me that it was because "they lost it". When I asked how they could have lost it all, the reply was "we are only human".
My question is: where do I stand legally in this matter if the claim had been finalised by my insurance company, and what liability should the insurance company have over the "lost" paperwork/evidence submitted, when they had already deemed the other party "at fault" based on all the original documentation?
I still have all original documents and evidence and letter of confirmation of decision by my insurance company.