Whether it was a breach or not, I'm unsure. However, here's a valid issue to consider: procedural fairness.
A part of procedural fairness in complaints handling is to ensure that all parties who may be affected by the complaints handling process are given proper notice of the complaint. Since the aggregator is part of the chain, that could be a reason it was sent to them.
Another is that the industry body's terms may allow them to refer a complaint to the proper venue - which could account for it.
Then there's the vague possibility (because I don't know the setup) that you may not have full rights in the industry association(?). I've seen some industries where the 'representative'/'broker' level of operator isn't entitled to full membership - the insurance brokers industry springs to mind.
A part of procedural fairness in complaints handling is to ensure that all parties who may be affected by the complaints handling process are given proper notice of the complaint. Since the aggregator is part of the chain, that could be a reason it was sent to them.
Another is that the industry body's terms may allow them to refer a complaint to the proper venue - which could account for it.
Then there's the vague possibility (because I don't know the setup) that you may not have full rights in the industry association(?). I've seen some industries where the 'representative'/'broker' level of operator isn't entitled to full membership - the insurance brokers industry springs to mind.
