Hello,
I bought a smartphone. It's been 10 months since I bought it. The phone has no physical damage but I'm having issues with battery life, touch responsiveness, voice clarity, bluetooth. So I decided to return the phone and went the store explained the issues. I asked them for a refund because I wanted to signup for a new phone+sim plan.
The problem is that the store manager said that according to their policy they can't give me a refund. He insisted on getting a new phone from their store or take their vouchers (1yr validity) to buy anything else at their store. It seems unfair to me.
Any help on this matter would be greatly appreciated. Also please refer me to the Australian Consumer Law related to this.
Thanks
I bought a smartphone. It's been 10 months since I bought it. The phone has no physical damage but I'm having issues with battery life, touch responsiveness, voice clarity, bluetooth. So I decided to return the phone and went the store explained the issues. I asked them for a refund because I wanted to signup for a new phone+sim plan.
The problem is that the store manager said that according to their policy they can't give me a refund. He insisted on getting a new phone from their store or take their vouchers (1yr validity) to buy anything else at their store. It seems unfair to me.
Any help on this matter would be greatly appreciated. Also please refer me to the Australian Consumer Law related to this.
Thanks