Australia's #1 for Law

Join 150,000 Australians every month. Ask a question, respond to a question and better understand the law today!

FREE - Sign Up Now

VIC Australian Consumer Law on Refund and Exchange of Sale Items?

Discussion in 'Australian Consumer Law Forum' started by Kristina pandza, 19 December 2015.

Tags:
  1. Kristina pandza

    Kristina pandza Member

    Joined:
    19 December 2015
    Messages:
    1
    Likes Received:
    0
    So my boyfriend bought a wallet from a well-known store yesterday on sale and the cashier verbally told him no refunds or exchanges. On the receipt, it says exchange within 14 days.

    We went back today not even 15 hours later and they said no exchange even though the receipt says within 14 days and on the consumer affairs Victoria website, it says it is illegal for a store to say no refunds or exchange on sale items. Who is right under Australian Consumer Law?
     
    #1 Kristina pandza, 19 December 2015
  2. Rod

    Rod Well-Known Member

    Joined:
    27 May 2014
    Messages:
    3,100
    Likes Received:
    418
    Depends on why you are taking it back.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #2 Rod, 19 December 2015
  3. Sophea

    Sophea Well-Known Member

    Joined:
    16 April 2014
    Messages:
    2,400
    Likes Received:
    369
    Yes, it depends why you are returning it. If it's change of mind, no you can't return it, but if it's because it's falling apart or something about it isn't right, then yes you can.

    Manufactures and retailers must make certain guarantees about their products under the Australian Consumer Law such as that they are of merchantable quality and that they are fit for purpose, etc. They are required to refund products which fail to meet these guarantees.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #3 Sophea, 22 December 2015
  4. Tim W

    Tim W Lawyer
    LawTap Verified Lawyer

    Joined:
    28 April 2014
    Messages:
    2,042
    Likes Received:
    479
    Mere change of mind is not a ground for refund
    (K-Mart etc do it as matter of their own business practice, not as matter of law).

    That said, for any of the ACL grounds for return, refund or exchange,
    I don't see how the cashier can be correct.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #4 Tim W, 23 December 2015
(You must Log In or Sign Up to post here.)
Loading...
Similar Threads - Australian Consumer Refund
  1. Lucinda Anderson

    QLD Australian Consumer Law - Refund on Custom Made Wedding Suit?

    Lucinda Anderson, 7 May 2017, in forum: Australian Consumer Law Forum
    Replies:
    1
    Views:
    147
    Lance
    7 May 2017
  2. Ramah

    NSW Found Major Fault in Product - Entitled to Refund or Replacement?

    Ramah, 3 May 2017, in forum: Australian Consumer Law Forum
    Replies:
    15
    Views:
    316
    Rod
    12 May 2017
  3. Pranav

    NSW Deposit Refund not Initiated by Dealer - Australian Consumer Law Rights?

    Pranav, 3 May 2017, in forum: Australian Consumer Law Forum
    Replies:
    2
    Views:
    175
    Pranav
    4 May 2017
  4. David2020

    VIC Product Failure - Entitled to a Refund Under Australian Consumer Law?

    David2020, 21 March 2017, in forum: Australian Consumer Law Forum
    Replies:
    1
    Views:
    145
    Rod
    22 March 2017
  5. JulieM

    NSW Australian Consumer Law - Buyer Demanding Refund?

    JulieM, 12 March 2017, in forum: Australian Consumer Law Forum
    Replies:
    2
    Views:
    169
    JulieM
    12 March 2017

Share This Page

Toggle Width
Loading...
gt;