VIC Australian Consumer Law on Refund and Exchange of Sale Items?

[Kristina pandza]

So my boyfriend bought a wallet from a well-known store yesterday on sale and the cashier verbally told him no refunds or exchanges. On the receipt, it says exchange within 14 days.

We went back today not even 15 hours later and they said no exchange even though the receipt says within 14 days and on the consumer affairs Victoria website, it says it is illegal for a store to say no refunds or exchange on sale items. Who is right under Australian Consumer Law?

 

[Rod]

Depends on why you are taking it back.

 

[Sophea]

Yes, it depends why you are returning it. If it's change of mind, no you can't return it, but if it's because it's falling apart or something about it isn't right, then yes you can.

Manufactures and retailers must make certain guarantees about their products under the Australian Consumer Law such as that they are of merchantable quality and that they are fit for purpose, etc. They are required to refund products which fail to meet these guarantees.

 

[Tim W]

Mere change of mind is not a ground for refund
(K-Mart etc do it as matter of their own business practice, not as matter of law).

That said, for any of the ACL grounds for return, refund or exchange,
I don't see how the cashier can be correct.