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VIC Australian Consumer Law on Refund and Exchange of Sale Items?

Discussion in 'Australian Consumer Law Forum' started by Kristina pandza, 19 December 2015.

  1. Kristina pandza

    19 December 2015
    Likes Received:
    So my boyfriend bought a wallet from a well-known store yesterday on sale and the cashier verbally told him no refunds or exchanges. On the receipt, it says exchange within 14 days.

    We went back today not even 15 hours later and they said no exchange even though the receipt says within 14 days and on the consumer affairs Victoria website, it says it is illegal for a store to say no refunds or exchange on sale items. Who is right under Australian Consumer Law?
  2. Rod

    Rod Well-Known Member

    27 May 2014
    Likes Received:
    Depends on why you are taking it back.
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  3. Sophea

    Sophea Guest

    Yes, it depends why you are returning it. If it's change of mind, no you can't return it, but if it's because it's falling apart or something about it isn't right, then yes you can.

    Manufactures and retailers must make certain guarantees about their products under the Australian Consumer Law such as that they are of merchantable quality and that they are fit for purpose, etc. They are required to refund products which fail to meet these guarantees.
  4. Tim W

    Tim W Lawyer
    LawTap Verified Lawyer

    28 April 2014
    Likes Received:
    Mere change of mind is not a ground for refund
    (K-Mart etc do it as matter of their own business practice, not as matter of law).

    That said, for any of the ACL grounds for return, refund or exchange,
    I don't see how the cashier can be correct.
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