ACT Additional price for service that was thought to be included

Discussion in 'Australian Consumer Law Forum' started by Julia, 15 March 2019.

  1. Julia

    Julia Member

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    My parents hired a contractor to put in-built bookshelves in our house. They have employed him before and he told them a quote for the bookshelves. Once they were built he said he had a buddy that would spray paint them for my parents but did not give a price. Assuming that this service was part of the imputing of brand new bookshelves, my parents said ok. Now they bookshelves are spray painted and the painter wants $3,500 for the service. My parents were never told a price let alone one so outrageous.
    What do they do? Do they have to pay it or do they have another option?
     
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