ACT Additional price for service that was thought to be included

Discussion in 'Australian Consumer Law Forum' started by Julia, 15 March 2019.

  1. Julia

    Julia Member

    15 March 2019
    Likes Received:
    My parents hired a contractor to put in-built bookshelves in our house. They have employed him before and he told them a quote for the bookshelves. Once they were built he said he had a buddy that would spray paint them for my parents but did not give a price. Assuming that this service was part of the imputing of brand new bookshelves, my parents said ok. Now they bookshelves are spray painted and the painter wants $3,500 for the service. My parents were never told a price let alone one so outrageous.
    What do they do? Do they have to pay it or do they have another option?

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