QLD A Big Bank Breaches Rules to Avoid Liability?

Discussion in 'Australian Consumer Law Forum' started by theodore, 14 December 2018.

  1. theodore

    theodore Member

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    A big bank accepts transactions without using correct security protocol informing account holder of terms or advise or security that is required and relevant. The funds in question are more than 160000.

    The bank was informed prior to the completion of these transactions when the bank account holder became aware of the problem regarding these transactions. Transactions were completed disregarding account holder's timely complaint to a merchant and to the bank.

    Requests for investigation and full transaction details were ignored. 30 days delay initiated a chargeback. Incorrect reason code used knowingly by bank documented proof. The bank breached card rules and failed to return funds as a result at arbitration persisting with invalid reason code
    bank responsible for arbitration and fines issued for breaches.

    This scenario was presented as losses to the account holder.
     
  2. Rob Legat - SBPL

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    What’s your question?
     
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  3. theodore

    theodore Member

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    thanks for asking,,,
    complaint was made 31st march
    seeking assistance to put bank to task to return the mishandled funds .
    i would think a well written letter by a professional would do the job nicely
    im seeking advice on the situation and legal assistance
     
  4. Rob Legat - SBPL

    LawTap Verified

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    Okay, that's beyond the scope of this website. If you're looking to engage a lawyer in your area, I suggest you visit www.lawtap.com
     
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