This is a long standing issue and I would like help on whether I now progress this with an ombudsman or legally Australian Consumer Law please. In January 2010 I moved states and Toll Transitions was the removalists company. I had a lot of damage and theft which they agreed to pay for. They initially paid me about $700, they said the rest would follow when we had worked out quotes. I had a $3,000 large professional picture which they tried to take to the local Snap printing but I showed them the copyright so they agreed to replace it but never have. I had two unique items which needed quotes. I was told I could not send one off for a quote interstate until I had found someone to do the other. Long story short, I couldn't find anyone, I kept asking if I could send the first, they kept saying no. Eventually they asked to get the second item valued which I couldn't find anyone locally to do but I then found someone to fix it. I let them know and asked permission to send them away. That was 18 months ago. They keep ignoring me. I told them recently I've had enough and this needs to be sorted as they still owe me about $15,000 in money/replaces/fixes. The same manager I had asked previously if I could send the items off responded by saying they have changed their minds and they are no longer taking responsibility for these breakages/thefts and I hadn't asked if I could send them off. I have asked them why they have changed their minds and now they are ignoring me again. I'm not sure what to do now. Correspondence was by phone and e-mail so I have emails saying all the above, which I've had to supply to Toll Transitions on a number of occasions as they seem to 'lose' them a lot.