My flat burnt down last year and my laptop was destroyed. I was renting it and I had signed a cover for loss from fire or theft, they discontinued my payments so I didn't have to pay for it. I eventually purchased another laptop. I also lost my 42in tv that I had just finished paying for, eventually I got another tv through the same company. When I moved from one state to another, for unknown reasons, the removalists kept my new 42in tv, I had had for nearly 6 mths. I rang the company to be told it wasn't covered because there was no actual "break-in" to take it!!!!! I went to the police and was told it's a civil matter and they couldn't help me. It will be paid for in 2017...I'm on a disability support pension and that monthly payment could be used elsewhere. I have had to buy a small second hand tv for $100. Surely this "thief" shouldn't be able to get away with this? Good thing is, whoever has it now, is missing the 2 remote controls and the 2 3D glasses that go with it.