I bought a 2012 Ford Kuga from a used car dealer. I noticed that the power steering fails every time you turn the car on for the first 5-10 minutes of driving. This feels very unsafe to drive. I rang the dealer who told me to take it to the Ford service centre to get them to diagnose the problem. Ford advised that there is a power steering failure but it could be caused by a number of things. They suggested replacing the steering pump and something else.
The dealer I purchased it from doesn't want to pay for two parts to be replaced when Ford isn't sure which is the problem. He has asked Ford to drain the power steering fluid and replace it in the 'hopes' this will fix the problem. I am not happy that the car I just purchased is unsafe to drive and that there is no clear answer to what is wrong with the car or when it will be fixed.
Can I ask the dealer to refund my money?
The dealer I purchased it from doesn't want to pay for two parts to be replaced when Ford isn't sure which is the problem. He has asked Ford to drain the power steering fluid and replace it in the 'hopes' this will fix the problem. I am not happy that the car I just purchased is unsafe to drive and that there is no clear answer to what is wrong with the car or when it will be fixed.
Can I ask the dealer to refund my money?