QLD Pizza Hut - In store credit refusal?

Discussion in 'Australian Consumer Law Forum' started by beerforme, 15 June 2018.

  1. beerforme

    beerforme Member

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    Hello,

    I recently had an experience with pizza hut where they gave me someone else's order. I did not touch the pizzas, they are still in the fridge whole. PH offered to send me the correct pizza's but with a 1.5 hour delay which I couldn't accept as I had kids that needed dinner and it was already after 6pm. They then offered me 'in store credit' which I don't want either, I just want my money back. My question is...are they obligated to give me my money back or is the offer of in store credit enough?

    Thanks in advance.
     
  2. Bill Murray

    Bill Murray Well-Known Member

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    If you paid with a card then do a charge back. You didn't receive what you ordered.

    If you paid with cash then realistically, move on.
     
  3. beerforme

    beerforme Member

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    I did pay with card, will do a charge back.

    Thanks for the reply.
     
  4. Bill Murray

    Bill Murray Well-Known Member

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    Yep - easy. There is a charge back item for not as described.
     
  5. Clancy

    Clancy Well-Known Member

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    It does not sound like much of a big deal does it?

    Until it kills someone!! (because they had an allergy).
     
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