QLD Pizza Hut - In store credit refusal?

[beerforme]

Hello,

I recently had an experience with pizza hut where they gave me someone else's order. I did not touch the pizzas, they are still in the fridge whole. PH offered to send me the correct pizza's but with a 1.5 hour delay which I couldn't accept as I had kids that needed dinner and it was already after 6pm. They then offered me 'in store credit' which I don't want either, I just want my money back. My question is...are they obligated to give me my money back or is the offer of in store credit enough?

Thanks in advance.

 

[Bill Murray]

If you paid with a card then do a charge back. You didn't receive what you ordered.

If you paid with cash then realistically, move on.

 

[beerforme]

I did pay with card, will do a charge back.

Thanks for the reply.

 

[Bill Murray]

Yep - easy. There is a charge back item for not as described.

 

[Clancy]

It does not sound like much of a big deal does it?

Until it kills someone!! (because they had an allergy).