Cordial greetings to all of you from Colombia, I wish you all a merry Christmas with all your loved ones.
I apologize in advance for coming to you, but I am in a situation in which I do not know what I can do, you will see: I work as a freelancer through the web portal Freelancer.com, in case you do not know, Freelancer is a platform that offers contests and projects to Freelance workers all over the world. In order not to extend the topic too much, it turns out that I won a project for 55 USD, the client who owns the project made me the payment for 55 USD and Freelancer applied a 10% tax on the value of the project, which is normal. But apparently my client had not completed the verification process of his account, which all the people who access the services of the Freelancer platform have to do, so Freelancer took away the deposit that my client had made, but, Freelancer did not take the 55 usd minus 10% of the tax applied, Freelancer took the full 55 usd, which made my account balance a negative balance, all of this seems unfair to me because I have nothing to do with the account verification problems from my client.
I already made several tickets to the freelancer technical support team, and their response is that the only thing I can do is wait for the client to finish the account verification process, but there is no time limit for this.
I made an illustration expecting to receive a payment of 55 usd, and in return I received a negative balance in my account at Freelancer.com, is there something I can do about it? If anyone can and wants to help me I will be very grateful, if they wish I can attach the tickets and the answers from the Freelancer.com support team.
Thank you all so much for your help.
I apologize in advance for coming to you, but I am in a situation in which I do not know what I can do, you will see: I work as a freelancer through the web portal Freelancer.com, in case you do not know, Freelancer is a platform that offers contests and projects to Freelance workers all over the world. In order not to extend the topic too much, it turns out that I won a project for 55 USD, the client who owns the project made me the payment for 55 USD and Freelancer applied a 10% tax on the value of the project, which is normal. But apparently my client had not completed the verification process of his account, which all the people who access the services of the Freelancer platform have to do, so Freelancer took away the deposit that my client had made, but, Freelancer did not take the 55 usd minus 10% of the tax applied, Freelancer took the full 55 usd, which made my account balance a negative balance, all of this seems unfair to me because I have nothing to do with the account verification problems from my client.
I already made several tickets to the freelancer technical support team, and their response is that the only thing I can do is wait for the client to finish the account verification process, but there is no time limit for this.
I made an illustration expecting to receive a payment of 55 usd, and in return I received a negative balance in my account at Freelancer.com, is there something I can do about it? If anyone can and wants to help me I will be very grateful, if they wish I can attach the tickets and the answers from the Freelancer.com support team.
Thank you all so much for your help.