QLD Iphone Warranty - Options Under Australian Consumer Law?

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Homer jay

Well-Known Member
14 September 2016
24
3
129
I have a iPhone 6 Plus which was replaced only about 15 months ago and now have software problems. I know Apple only gives 12 months warranty but does Australian Consumer Law provide consumers' rights? For a phone worth over $1000, I would have thought it should last longer than 15 months
 

Glenn Pereira

Active Member
LawTap Verified
1 July 2017
12
0
31
I have a iPhone 6 Plus which was replaced only about 15 months ago and now have software problems. I know Apple only gives 12 months warranty but does Australian Consumer Law provide consumers' rights? For a phone worth over $1000, I would have thought it should last longer than 15 months

Apple Products and Australian Consumer Law

A reasonable period from date of delivery until the failure becomes apparent

Without limiting consumers’ rights, Apple will provide its own remedies equivalent to those remedies in the consumer guarantee provisions of the Australian Consumer Law at any time within 24 months of the date of purchase. For the avoidance of doubt, Apple acknowledges that the Australian Consumer Law may provide for remedies beyond 24 months for a number of its products.

In my opinion an iPhone should last more than 2 years.

ACL may over ride Apple Warranty.

Should a buyer take a 2 year warranty and pay extra money or is the iPhone covered beyond 1 year under ACL ?
 

DMLegal

Well-Known Member
28 May 2018
187
32
514
Relevantly, ACL will protect the new device for 24 months, so you're well within the time covered by the ACL.