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  1. Nathaliesg

    VIC Repair survive broke screen

    Hi everyone and thank you for taking the time! I recently had a problem with my MacBook keyboard. This was a recognised apple problem so I could get it fixed for free. When I was in the shop I had to sign a paper (attached), which says ‘cracked display/trackpad/hinge?: Yes’ ‘Missing...
  2. M

    VIC Can I Sue Apple for Losing All My Previous Emails?

    I signed up with Apple’s iCloud ( then called MobileMe) service since 2009. Recently I found out that I had lost all but one of my previous received emails prior to mid 2016. All of them were gone. That’s tens of thousands emails lost if not more. I rang Apple’s technical support, the person...
  3. Homer jay

    QLD Iphone Warranty - Options Under Australian Consumer Law?

    I have a iPhone 6 Plus which was replaced only about 15 months ago and now have software problems. I know Apple only gives 12 months warranty but does Australian Consumer Law provide consumers' rights? For a phone worth over $1000, I would have thought it should last longer than 15 months
  4. G

    SA Can I Pursue Fraudulent Credit Card Transactions?

    I recently discovered a large number of small value fraudulent credit card transactions all with Apple iTunes in the description. Total is over $20,000. I notified the bank in April. The bank has refunded the transactions for 2017, which accounts for half the amount. They say their terms and...
  5. K

    WA Daughter Bought Faulty Phone - How to Get Money Back?

    My daughter bought a mobile phone from a friend of a friend, and while trying it out it went flat. We were told that if the phone did not work, she would get her money back. The phone was locked to the persons Apple iCloud account and after many requests to fix the problem, still does not work...
  6. C

    NSW Credit-for-Sex Scam using LINE and Apple iTunes

    Hi guys, I would like to share my story of an incident where I was involved in a serious scam which I was too naive and stupid to realise until I took the time to research the tactic to only realise it was a scam that already exists but it was to my stupidity that I was unaware of it. I hope...
  7. S

    QLD Buy Mobile Phone for Friend in My Name - What to Do?

    A new friend of mine said that she was in a very abusive relationship and had to flee a few years ago. She does not go by her real name because she says that he is still trying to track her but I don't know if she has changed her name legally. Anyway she needs to upgrade her very very old...
  8. C

    QLD Apple Robina Won’t Replace Recalled Faulty iPhone 5S Battery

    My wife's iPhone 5S battery was playing up so I booked her in at the Apple Robina Genius bar (Gold Coast). They said there was water damage in there and they won't touch it. Her iPhone is faultless apart from battery - approx. 18 months old iPhone 5S from Telstra. My wife told me about her...