My wife's iPhone 5S battery was playing up so I booked her in at the Apple Robina Genius bar (Gold Coast). They said there was water damage in there and they won't touch it. Her iPhone is faultless apart from battery - approx. 18 months old iPhone 5S from Telstra. My wife told me about her experience at the Apple Genius Bar and confirmed that she'd never dropped her iPhone in water, or left it near water, etc. I researched her iPhone and its serial number and discovered that its part of a batch of iPhones that had a faulty battery that Apple recalled. (See Apple recalls faulty iPhone 5 batteries). I then scheduled another Genius Bar appointment at Apple Robina to replace the faulty battery as it was part of the recalled batch. The Apple Genius took the iPhone and accepted liability for the battery. The gave me a receipt for the work to replace it and told me to come back in around an hour. When I came back, they said that after opening the phone getting repaired, they saw water damage - and said we won't fix it. I argued that I don't want them to fix any 'water damage', I want them to replace the faulty battery which was faulty to start with which has been publicly acknowledged by Apple in the recall. After my attempts at logical arguments and being essentially told 'bad luck, see you later', the Senior Manager, said that I could pay $329 for a replacement iPhone 5S. Here's the links from Apple's website that describe the battery recall and water damage issue: iPhone 5 Battery Replacement Program - Apple Support Liquid damage to iPhone or iPod isn't covered by warranty - Apple Support Can someone please help me - what do I do under Australian Consumer Law?