LawAnswers.com.au - Australia's #1 Legal Community

LawAnswers.com.au is a community of 10,000+ Australians, just like you, helping each other.
Ask a question, respond to a question and better understand the law today!
Join us, it only takes a minute:

NSW Does John Cootes Furniture Need to Honour Online Discount?

Discussion in 'Australian Consumer Law Forum' started by modeltmitch, 6 August 2016.

  1. modeltmitch

    modeltmitch Member

    Joined:
    6 August 2016
    Messages:
    2
    Likes Received:
    0
    I just went into John Cootes Furniture in Taree, and viewed a bedroom suite priced at $999. The exact same package ordered on their website totaled $198 - which I duly paid for online.

    This is clearly an incorrect price - now that I have paid. Does the store still have to honour this 80% discount under Australian Consumer Law?
     
    #1 modeltmitch, 6 August 2016
    Last edited by a moderator: 6 August 2016
  2. Rod

    Rod Well-Known Member

    Joined:
    27 May 2014
    Messages:
    2,175
    Likes Received:
    260
    No. Obvious mistakes are not actionable.
     
  3. modeltmitch

    modeltmitch Member

    Joined:
    6 August 2016
    Messages:
    2
    Likes Received:
    0
    However - Australian Consumer Law states clearly that once an item is paid for, the seller cannot change the price or ask for more money in the event of an incorrect price....

    I quote:
    "A seller can’t attempt to correct the error or claw back any money after they have processed your sale and accepted payment, as the transaction (and the contract) is deemed complete at this point."

    Aditionally, I saw the (lower) price presented online, and as such, this statement under Australian Consumer Law applies:
    "Where a seller advertises an item at the incorrect price or a price that’s lower than the in-store price, it is required under Australian Consumer Law to honour the advertised price until such time as the error has been corrected. "

    Information source: Australian Consumer Law Rights – Incorrect Pricing - Legal Blog - LawAnswers.com.au
     
  4. Rod

    Rod Well-Known Member

    Joined:
    27 May 2014
    Messages:
    2,175
    Likes Received:
    260
    I'm not disagreeing with your statement. You just need to be aware there is an exception for honest mistakes. Supplier does need to give a full refund.

    Can't put my finger on the relevant section of the ACL atm.
     

Share This Page

Loading...