Dear all,
I have a question regarding to Australian Consumer Law and airline booking specifically.
So I helped my girlfriend book an airplane ticket to Vietnam on "expedia.com.au". We chose Vietnam Airlines as it was the least expensive one. However at the airport today, Vietnam Airlines refused to do the check-in for her citing her booking is missing the middle name. Consequently, she had to pay for another ticket to get home now 'cause of an urgent family matter.
So my question is, does Vietnam Airlines violate the consumer rights in refusing to board its customers in case of missing the middle name in the booking? Any suggestions in tackling with this issue?
It is worth to take into account that the expedia.com.au website does note that: "Traveller names must match your government-issued photo ID exactly. However, I didn't put her middle name in because (1) I had no problem flying with other airlines (Japanese Airlines, American Airlines, Singapore Airlines) without my middle name before and (2) for the sake of identity security (3) middle name wasn't required as there was no red asterisk mark. Furthermore, if this "exact" names rule strictly enforced, we can not input our names in since it contains special characters that most booking websites, including expedia.com.au, does not support.
Thank you very much and have a great day!
Best regards
I have a question regarding to Australian Consumer Law and airline booking specifically.
So I helped my girlfriend book an airplane ticket to Vietnam on "expedia.com.au". We chose Vietnam Airlines as it was the least expensive one. However at the airport today, Vietnam Airlines refused to do the check-in for her citing her booking is missing the middle name. Consequently, she had to pay for another ticket to get home now 'cause of an urgent family matter.
So my question is, does Vietnam Airlines violate the consumer rights in refusing to board its customers in case of missing the middle name in the booking? Any suggestions in tackling with this issue?
It is worth to take into account that the expedia.com.au website does note that: "Traveller names must match your government-issued photo ID exactly. However, I didn't put her middle name in because (1) I had no problem flying with other airlines (Japanese Airlines, American Airlines, Singapore Airlines) without my middle name before and (2) for the sake of identity security (3) middle name wasn't required as there was no red asterisk mark. Furthermore, if this "exact" names rule strictly enforced, we can not input our names in since it contains special characters that most booking websites, including expedia.com.au, does not support.
Thank you very much and have a great day!
Best regards