Defective dental crown (which screws into an implant), what are my rights?

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ACLnewbie

Member
1 November 2022
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0
1
I got a dental crown made by a dentist which screws into an implant. It never fit right and is loose. I saw a dental specalist who has examined the crown, and they have confirmed that it was made incorrectly and it doesn't fit correctly onto the implant which is why it doesn't fit. The only solution is to have it completely remade properly so it can sit properly over the implant once screwed in.

What are my rights against the dentist who made the crown?
 

Tim W

Lawyer
LawConnect (LawTap) Verified
28 April 2014
5,131
833
2,894
Sydney
The usual Australian Consumer Law rights.
Refund, replace, or repair.
And no, the dentist who did the work does not, at present,
have to pay the costs you incurred getting a second opinion.
Easy path is to make a Consumer Tribunal (whichever one is in your state) complaint naming both of them jointly.
One of them will settle just to get you out of their life.
 

foxdie222

Active Member
14 June 2022
9
0
31
I had a similar experience where my dental crown didn't fit right, and I had to get it re-done. It was a hassle, but finding a skilled dentist at GoodLife Clinic, who knew what they were doing, made all the difference. They focus on patient satisfaction and offer advanced techniques, which might be worth looking into if you need a reliable fix.
 

emmerichfaulk

Member
29 July 2026
1
0
1
If a specialist has confirmed that the crown was manufactured incorrectly and the problem can't be fixed without remaking it, that sounds less like a normal adjustment issue and more like a faulty result. In Australia, dental work is generally expected to be carried out with reasonable care and skill, so it would be worth formally asking the original dentist to remake the crown at no additional cost or discuss an appropriate refund.

Before taking things further, keep copies of the specialist's report, any X-rays, invoices, and correspondence. Having independent evidence that the crown does not fit the implant properly will strengthen your position if the matter needs to go through a consumer tribunal or complaints process.

A second professional opinion can be valuable in cases involving implant-supported crowns. Burwood Diamond Dental in NSW has experience with implant and restorative treatments, and you can click here if you want to review their location and details before seeking further advice. The key issue, though, is obtaining written documentation confirming exactly why the crown is defective and what corrective treatment is required.

Hopefully the original dentist is willing to resolve it without the need for a formal dispute, as a crown that was incorrectly made from the outset should not be left loose or unstable.