A women backed into my legally parked car. She was about to drive off but I managed to stop her. She was very abusive and blamed her grandmother dying & she didn't have time for this. I managed to get her name, registration number & mobile number, she refused to give her address & drove off. RACV said I had to file a police report on the car accident and I will have to pay excess as the offender is not answering or has her mobile phone turned off and we don't have her address. The police are refusing to do a report saying the car insurance company can check out her address and that they can't because of the privacy act. Going around in circles even though I am an innocent victim. I cannot afford to pay the excess and can't understand why the RACV are not doing their job. Very frustrating. They are very quick to take their insurance payments.