Back in November 2013, I was driving and my car slid in wet weather my car clipped the back of the other car slightly causing a bit of paint to come off but no noticeable damage. In December 2013, I was approached by the car insurance company asking if I was going through insurance or paying it alone. I asked for 3 quotes so I could see how much the damage was before deciding on which way to go. I did not hear anything back until today Feb 2015. I am not sure where the photos and details I wrote about the car accident have gone. What steps should I take? 1.5 years to get back quotes seems a little excessive to me.