A family member has just been awarded a replacement product with all expenses to be paid by the Vendor. The Vendor has now appealed and is using solicitors to deal with the issue. The item is worth around $5000 and the vendor is claiming improper use which the tribunal ( NCAT) disagreed and also believes the item is faulty and was used correctly. My questions are: 1: Would it now be a good idea to also seek legal representation as this hasn't been the case to date? 2: If legal representation is sought, can this cost be passed on to the vendor if they lose the appeal? 3: Would it be a good idea to get some kind of independent opinion on the actual product? If so where would you seek this? The product is a piece of furniture. Any other help would be great as although to us it seems an open and shut case, I'm concerned the vendor's solicitor may find a loop hole that the average consumer may not know how to defend against under Australian Consumer Law.