NSW Australian Consumer Law - How Long Should Repairs Take?

Australia's #1 for Law
Join 150,000 Australians every month. Ask a question, respond to a question and better understand the law today!
FREE - Join Now

Amelia Smith

Member
28 January 2016
1
0
1
I'm in a situation where I damaged my item myself (i.e., not a warranty) and I sent it in for repairs back in early October. It still is not fixed and there is no timeline as to when it will be fixed. I have contacted NSW Fair Trading, but the company is arguing that they are still well within their rights for how long this has taken and basically that I should just suck it up and have no reason to be upset.

What does Australian Consumer Law say about how long repairs can take? Are they the same for warranty vs. non-warranty work? Are 16+ weeks considered reasonable/acceptable?
 

Rod

Lawyer
LawTap Verified
27 May 2014
7,084
953
2,894
Can you get the item repaired somewhere else?