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NSW Australian Consumer Law - How Long Should Repairs Take?

Discussion in 'Australian Consumer Law Forum' started by Amelia Smith, 28 January 2016.

  1. Amelia Smith

    Amelia Smith Member

    28 January 2016
    Likes Received:
    I'm in a situation where I damaged my item myself (i.e., not a warranty) and I sent it in for repairs back in early October. It still is not fixed and there is no timeline as to when it will be fixed. I have contacted NSW Fair Trading, but the company is arguing that they are still well within their rights for how long this has taken and basically that I should just suck it up and have no reason to be upset.

    What does Australian Consumer Law say about how long repairs can take? Are they the same for warranty vs. non-warranty work? Are 16+ weeks considered reasonable/acceptable?
  2. Rod

    Rod Well-Known Member

    27 May 2014
    Likes Received:
    Can you get the item repaired somewhere else?
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...

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