LawAnswers.com.au - Australia's #1 Legal Community

LawAnswers.com.au is a community of 10,000+ Australians, just like you, helping each other.
Ask a question, respond to a question and better understand the law today!
Join us, it only takes a minute:

Car Repaired Without Approval - Collect While in Dispute?

Discussion in 'Australian Consumer Law Forum' started by Verity Dunn, 5 May 2014.

  1. Verity Dunn

    Verity Dunn Member

    Joined:
    4 May 2014
    Messages:
    3
    Likes Received:
    0
    A car was purchased with 12 months AWN warranty. The car broke down and was sent to the mechanic, recommended by the AWN warranty people. The quote was sent to them to approve the warranty claim, but the mechanic has gone ahead and repaired the car without the approval from AWN or myself. Can I legally collect my car while I dispute the cost under Australian Consumer Law?
     
  2. John R

    John R Well-Known Member

    Joined:
    14 April 2014
    Messages:
    637
    Likes Received:
    165
  3. rebeccag

    rebeccag Well-Known Member

    Joined:
    8 April 2014
    Messages:
    147
    Likes Received:
    34
    G'day Verity
    Also, have you asked that the repairer provide you with an itemised bill for services provided? (This request can include a list of materials or parts used, details of the number of hours charged and the hourly rate.)
     
  4. Verity Dunn

    Verity Dunn Member

    Joined:
    4 May 2014
    Messages:
    3
    Likes Received:
    0
    Thanks John , I am disputing the cost with AWN but I have been without my car for 3weeks now & really need to get it back.
    The warranty is the 'Advantage Contract'
     
  5. Verity Dunn

    Verity Dunn Member

    Joined:
    4 May 2014
    Messages:
    3
    Likes Received:
    0
    The mechanic had done a quote to the warranty company AWN in their name , he was referred by them , so I haven't asked as yet as I am disputing the cost with them but want to know where I stand on collecting my car while this in dispute.
     
  6. John R

    John R Well-Known Member

    Joined:
    14 April 2014
    Messages:
    637
    Likes Received:
    165

Share This Page

Loading...