My lawyers have overlooked settlement offers which have made them lapse, twice. They have not forwarded me information that I have requested and am entitled to. They have overlooked an offer that would have avoided a claim lodgement had I been aware of the offer. They take up to three weeks to reply to my communications. I am not receiving their full and experienced advice prior to making decisions. I engaged this firm because they advertised their good experience and good lawyer behaviour, and that they specialised in my legal matter. I am still in the middle of my claims and want to get a result but do not know which way to turn.