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NSW Store Closing Down - Pay Landline Service Under Australian Consumer Law?

Discussion in 'Australian Consumer Law Forum' started by Styleman, 29 September 2016.

  1. Styleman

    Styleman Member

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    We are closing a retail shop and yet there is still 18 months left on the landline service. As we won't be in the store anymore, must we continue paying for a phone service that no-one will be using?

    Commander are telling us we have to continue paying for the contract, even though now line will not be used, no calls will be made. Surely you cannot be asked to pay for a service that won't be provided under Australian Consumer Law?
     
  2. Sophea

    Sophea Well-Known Member

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    Hi Styleman,

    It's like any telecommunications contract - it's not really their problem whether the service is of use to you or not anymore. You entered into the contract and you are bound by your obligations under it, unless you have an out under the contract.
     

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