I'm a practice manager of an Allied Health Clinic and an Allied Health Professional myself. When patients at my practice miss appointments, I have never, myself or under any other practitioner or doctor, charged a full or partial fee for cancelled appointments. I have a new Psychologist who has started to demand 1/2 their fee if a patient cancels. I have tried to look this up with our governing body AHPRA, but there's no clear answer. Is there an Australian Consumer Law which enforces the client to pay?