I contacted a goat breeder in NSW through Facebook and agreed to purchase two goats (she was aware that I was in QLD). I then paid her for them and planned to pick them up in two weeks. However during this time I discovered that there are biosecurity restrictions on bringing dairy goats from NSW into QLD and because of these restrictions I would not be able to legally bring the goats home.
I contacted her and explained all this and she agreed on the 15 April 2015 to return my money. Having not received it I contacted her on 29 April, it showed that she hadn't read my message (but as she had friended me on Facebook I had seen that she had been on FB during this time). I then emailed her as well and still received no response.
She finally replied on 16 May stating that she had just gotten out of hospital after a car accident, she apologised and said that she would return my money that week. Again not receiving the money, I contacted her on 30 May stating that it was more urgent that I receive the money now as I had found other goats I wished to purchase, she again apologised that she had forgotten (blaming a head injury she received during the car accident) and asked for my bank details again to pass onto her daughter so she could bank the money that week.
Again I didn't receive it so I sent a message to her on 5 June, which showed that she read it but never responded. And again today I have sent another message but haven't yet received a reply.
What would be my best course of action if she persists under Australian Consumer Law in not sending the money?
Thank-you.
I contacted her and explained all this and she agreed on the 15 April 2015 to return my money. Having not received it I contacted her on 29 April, it showed that she hadn't read my message (but as she had friended me on Facebook I had seen that she had been on FB during this time). I then emailed her as well and still received no response.
She finally replied on 16 May stating that she had just gotten out of hospital after a car accident, she apologised and said that she would return my money that week. Again not receiving the money, I contacted her on 30 May stating that it was more urgent that I receive the money now as I had found other goats I wished to purchase, she again apologised that she had forgotten (blaming a head injury she received during the car accident) and asked for my bank details again to pass onto her daughter so she could bank the money that week.
Again I didn't receive it so I sent a message to her on 5 June, which showed that she read it but never responded. And again today I have sent another message but haven't yet received a reply.
What would be my best course of action if she persists under Australian Consumer Law in not sending the money?
Thank-you.
