Hi,
Today I went to Harvey Norman to buy a computer. I was assisted by a salesperson who showed me a "touch screen" HP computer on display. The computer had a sales sticker attached to the front of it stating the sale price.
The salesperson stated that this was a very good price for a "touch screen" computer. I asked if they were in stock, she said yes and I purchased the computer on the basis that it was "touch screen", money was exchanged and I have a receipt.
Upon return to home, I unpacked the computer. The computer I had received was a HP computer, But not a "touch screen" computer and definitely not the one she had shown me on display. I rang the store 3 x times before i could speak to the assistant. She said sorry, the sale sticker was on the wrong computer and if I want the model she had shown me i would need to pay extra.
I said to her, I had asked you questions regarding the "touchscreen" computer that you had just shown me and you (the sales person) told me the "touch screen" was in stock for the sale price stated and I was under the impression that i purchased the "touch screen" that i was shown.
Where do I stand, for them to honour the sale price they had on the "touch screen" computer?
I appreciate your assistance.
Many thanks
Today I went to Harvey Norman to buy a computer. I was assisted by a salesperson who showed me a "touch screen" HP computer on display. The computer had a sales sticker attached to the front of it stating the sale price.
The salesperson stated that this was a very good price for a "touch screen" computer. I asked if they were in stock, she said yes and I purchased the computer on the basis that it was "touch screen", money was exchanged and I have a receipt.
Upon return to home, I unpacked the computer. The computer I had received was a HP computer, But not a "touch screen" computer and definitely not the one she had shown me on display. I rang the store 3 x times before i could speak to the assistant. She said sorry, the sale sticker was on the wrong computer and if I want the model she had shown me i would need to pay extra.
I said to her, I had asked you questions regarding the "touchscreen" computer that you had just shown me and you (the sales person) told me the "touch screen" was in stock for the sale price stated and I was under the impression that i purchased the "touch screen" that i was shown.
Where do I stand, for them to honour the sale price they had on the "touch screen" computer?
I appreciate your assistance.
Many thanks