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QLD Govia Toll Gate Fines Tripled - What to Do?

Discussion in 'Traffic Law Forum' started by Rosemary Chitana, 1 February 2016.

  1. Rosemary Chitana

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    I phoned Govia on the 28 Dec 2015 to let them know I was travelling through their tolls. The lady told me she had created a 30day account and I gave her my credit card details for them to deduct the money. I was not home for few weeks. I got back later in the month and I got an invoice dated the 8 of January and was due 21 January. Unfortunately, I can't find my reference number but I have my phone records showing that I phoned Govia that date and billed me for.

    Now the bill has tripled and Govia is saying they can't find my account.

    I don't know what to do. Please help.
     
  2. Sophea

    Sophea Well-Known Member

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    What details did you provide them with when you created an account? Bank details? Address? Contact info?
     
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  3. Rosemary Chitana

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    I provide them with my name, address, my car details and my credit card details.
     
  4. Sophea

    Sophea Well-Known Member

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    Was there any charge to your credit card? And have they tried to search for you on their system using all of the details that you provided?

    I would stand your ground and refuse to pay it and put it back on them for poor customer service. Send them a copy of your phone records proving that you contacted them the day before.
     
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  5. Rosemary Chitana

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    They were very vague about all they wanted was a reference number, which I can't find. Thet didn't not deduct any money from my account yet but I will keep an eye on it. Thank you. I will use my phone records because it was a very lengthy conversation out all my calls. I will insist to pay the minimum amount I was supposed to pay.

    Thank you
     
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