QLD Car Insurance Not Honouring Originally Agreed Policy?

[dazano1]

Hi there,

I have recently crashed my car and have had to make a claim with my car insurance. I have found out since the new company has taken over with their policy they are not honouring the agreed value I had set with my original insurance.

I can not find any paperwork nor do I have any memory of agreeing or even signing on switching from the agreed value to market value. The new company claims that they do not offer an agreed value on cars over 10 years old.

Could anyone help shine some light on this for me?

 

[Victoria S]

Hi Dazano1,

It may be a problem if you can't find any of your original paper work with the original insurance company stating that your policy was for an agreed price. Were you given any notice whatsoever of the change over to the new company?

If you can't get anywhere with the insurer yourself - contact the Insurance Ombudsman which is part of FOS Our dispute resolution process :: Financial Ombudsman Service