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Can Insurance Rescind Their Offer Under Insurance Law?

Discussion in 'Insurance Law Forum' started by lisa12345, 16 July 2016.

  1. lisa12345

    lisa12345 Member

    16 July 2016
    Likes Received:
    I have an extended warranty with domestic and general for my tv. I was told it was uneconomical to replace, so they offered me a new tv. I was happy and excepted the offer, as it was actually an upgrade. They advised they had all the paperwork processed and the tv would be shipped from Sony in New Zealand as I am in New Zealand.

    They had mucked me around for 9 days by this stage. They said they would call me the next morning with the delivery day and time. They contacted me the next day and had changed their minds and were now going to fix my old tv. Lucky for them, when I was making the call to arrange the delivery of my new TV, Sony in NZ said they will replace the LCD panel in my tv for free at no charge to the insurance company.

    Can an insurance company verbally make an offer and then rescind that same offer under Insurance Law? I thought if it was verbally agreed to, it was considered a verbal contract/agreement.
  2. Sophea

    Sophea Guest

    You will probably find that in your insurance agreement, they give themselves the right to choose whether or not they will repair or replace. There is no verbal contract here between you and them for replacement as nothing is given by you in consideration for the replacement. I think you will find that its perfectly within their rights as they have prescribed for themselves under their own contracts.

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