Australian Consumer Law - Returning Unused Online Sale Items

[Mary S]

I bought (or hoarded) some shoes on a sale online. I have used 2 of them and they are not comfy at all so I'm thinking I bought the wrong size on all of them. Can I still return/exchange them under Australian consumer law? I think I bought them a month ago. Thanks!

 

[Elle W]

Hello there, Mary!

I think you still can. But what's the store's return and exchange policy?
Kindly check with them first if they refuse then that's the time we'll check the Australian Consumer Law.

 

[John R]

I agree with Elle W that should check the store's return policy ASAP.

In relation to sale products generally - From the Australian Consumer Law Factsheet:
"You have the same refund rights on sale items as you do on full-priced items. This is why it is illegal to display a ‘no refunds on sale items’ sign. However, you can’t claim a refund for problems the store told you about, or those you should have noticed when examining the item – for example, a tag attached to a shirt saying it is ‘reduced – faulty stitching’."