I have tried to claim travel insurance with Allianz, for about $2,000-when I lost my passport overseas last year-they are telling me one thing, that I wasn't covered for my return dates, but they are telling the travel agent, other info that, I'm not eligible because I either left my passport/credit cards etc-behind in hotel, when I checked out or I left them on public transport-which I did not/& I only checked out AFTER I lost/misplaced passport etc-to be closer to embassy-to help me get back to Australia.