So we used this major bank and they were dodgy so we made AFCA complaints about them, as they refused to rectify the issues.
You are probably thinking - why use them again - but there are not many options for property finance in a super fund.
So we applied for finance for another property with the same bank.
They gave us a "conditional approval" dependent on a number of conditions being met, mainly about providing extra documents etc.
THEN, two weeks after applying, they contact me when they realised that I had made previous complaints about their service. The assessor told me that it was a concern that I had made complaints etc. and that they would have to have a meeting to discuss..
The next day she rang and told me "the loan was declined due to a number of factors, my overall exposure and past complaints". The previous day her only concern was the complaints.
So my question is, can a bank refuse a loan based on that customer having made a complaint about their service, AFTER they already issued conditional approval?
NB. I asked for a copy of the call recording, and she refused to give me a copy.
You are probably thinking - why use them again - but there are not many options for property finance in a super fund.
So we applied for finance for another property with the same bank.
They gave us a "conditional approval" dependent on a number of conditions being met, mainly about providing extra documents etc.
THEN, two weeks after applying, they contact me when they realised that I had made previous complaints about their service. The assessor told me that it was a concern that I had made complaints etc. and that they would have to have a meeting to discuss..
The next day she rang and told me "the loan was declined due to a number of factors, my overall exposure and past complaints". The previous day her only concern was the complaints.
So my question is, can a bank refuse a loan based on that customer having made a complaint about their service, AFTER they already issued conditional approval?
NB. I asked for a copy of the call recording, and she refused to give me a copy.