VIC P&O Cruise Cancelled Booking After Payment and Confirmation?

Get Instant Legal Answers - Free AI Legal Help
Join thousands of Australians each month using LawConnect’s AI assistant for fast, personalised legal information. No waiting. No cost. Start now.
Ask Your Question Now

chloden

Member
12 September 2016
1
0
1
P&O Cruise cancelled our cruise 2 weeks after it was booked and paid in full. I have not been contacted by P&O or my travel agent. I found out when I signed into my P&O booking.

I am aware the the fare I booked was an error and substantially below the correct price. When I made the booking, I paid in full and received a confirmation email from both P&O and my travel agent. I was also able to sign into my booking on P&O's website where it was further confirmed.

As of Sunday, I am no longer able to sign in and I get a message to say the booking is cancelled. I have not yet contacted my agent or P&O and would like some help with Australian Consumer Law with regards to advertised errors, particularly after full payment is accepted and confirmations are received.
 

Victoria S

Well-Known Member
9 April 2014
518
59
2,289
The first place I would look is in the terms and conditions of the booking that you have made. Does their own booking policy allow them to cancel for no reason - or for incorrect pricing?

Generally though, if there is nothing in the terms and conditions, once payment is made - the vendor cannot then retract the transaction.